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CUSTOMER EXPERIENCE 
How it works
 
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Step 1
Secure login to Cloe
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Step 2
Meet your online notary for identification verification
Step 3
Review and sign your
loan documents online 
That's it, simple, secure and convenient!
Family closing loan online
 

questions?

We have all the answers

What is Cloe?


A simple, secure and convenient service to close your loan online. An email from your online notary starts the process to schedule your loan signing appointment.




How does Cloe work?


Three easy steps: Step 1: Secure sign-in to Cloe online service Step 2: Meet your Cloe online notary for identification verification Step 3: Review and sign your loan documents online




How much does Cloe cost?


Cloe is a B2B service. Please contact us for pricing information. For mortgage borrowers, the notary fees are part of the closing costs which can be found in the closing disclosures provided by your lender.




What loans does Cloe support?


Home loans, auto loans and personal loans. Some examples are: Home refinance loans, purchase loans, home equity loans, fixed rate seconds, auto loans and personal loans.




Is Cloe secure?


Cloe is an easy and secure way to close loans online. Cloe uses the highest security and encryption standards required by a large financial institution. Cloe is powered by Amazon web services, eClose360 and ideaZ technologies.




How will I obtain a copy of my signed loan documents?


The title and closing company will provide a copy after the loan signing event.




Can I close my loan on my smartphone?


No, Cloe recommends a tablet, laptop or desktop PC for the best experience.




How can I reschedule my Cloe signing appointment?


You can call or email your notary to reschedule the signing appointment. Go to the email invitations for the notary contact information.




Who do I contact for login related issues?


You can call or email your notary for support. Go to the email invitations for the notary contact information.




How can I cancel my scheduled Cloe signing appointment?


You can call or email your notary to cancel the signing appointment. Go to the email invitations for the notary contact information.




What computer equipment and internet speed do I need?


Equipment: Tablet, laptop or desktop with video camera and microphone Browsers: Chrome, Firefox, Safari, Opera, Edge 17 and later versions Internet speed: No hotspots or mobile devices for internet access. For best results home grade internet DSL or better.




What identification forms will I need for Cloe?


State-issued driver’s license State-issued identification card U.S. military identification card Resident alien identification card (green card) U.S. passport




Does my lender offer Cloe?


Great question! Ask your lender for Cloe, a remote notary online closing service. Tell your lender to visit cloe.us and go to contact us.





WANT TO LEARN MORE ABOUT CLOE?